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Front-end Store Supervisor

Summary: Responsible for supervising the front-end retail staff. Being the front-end supervisor you will be part of a busy, dynamic environment that changes every day. Your list of duties will be varied, ranging from ensuring high levels of customer service to covering for the front-end staff when they aren’t there, and look after the staff. All these things work together to keep a happy store ticking over and running smoothly.

No two days are ever the same when the public are involved, but on a day-to-day basis as a front-end supervisor you’ll be looking after the following…

Primary Responsibilities:

  • Manage front-end staff, coach, counsel, recruit, train, and discipline employees.
  • Organize and distribute staff schedules.
  • Preside over staff meetings.
  • Help retail sales staff achieve sales targets.
  • Identify current and future trends that appeal to consumers.
  • Maintain inventory and ensure items are in stock.
  • Keep up with fluctuating supply and demand.
  • Ensure standards for quality, customer service and health and safety are met.
  • Maintain store’s cleanliness and health and safety measures.
  • Handle customer questions, complaints, and issues.
  • Work on store displays.
  • Making sure the shop floor runs smoothly
  • Assists customers and staff during business hours.

Additional responsibilities may include:

  • Coordinates the shipping of goods for internet orders.
  • Point of contact for special orders.

Financial responsibilities may include:

  • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Analyze operating and financial statements for profitability ratios.
  • Utilize information technology to record sales figures, for data analysis and forward planning.

Qualifications:

  • Knowledge of the food industry, preferred.
  • Experience with managing front-end retail and supporting staff.
  • Interpersonal relation skills.
  • Point of Sale (POS), computer operating systems is required.
  • Must have a high level of attention to detail to be able to adhere to both retail operational policies and current state and federal regulations.

Full-time with flexible day time hours could include one weekend day.

Compensation: Based on experience.

Interested applicants please submit a resume and cover letter for review to hiring@sweetalis.com or apply on website.

 

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